Frequently Asked Questions

We have listed the answers to the most frequently asked questions. Do not hesitate to consult these FAQs, the answers you are looking for may be there!

(Click on a title in the list to show or hide the content)

Arrivals are scheduled between 16:00 and 18:00. If you wish to change this schedule, please notify us in advance by telephone or by email so that we can organize ourselves.

Late arrival after 20:00: 20 euros.

We do not welcome travelers after 22:00.

The accommodation must be vacated on the day of departure no later than 10:00 (16:00 for weekend stays).

An inventory of the situation is systematically carried out in your presence on your arrival and your departure.

This inventory is accompanied by a detailed inventory which will be the only reference in case of dispute concerning the state of the premises. We strongly advise you to take the time to check it thoroughly and to inform us of any failure or deterioration of material within 24 hours.

This inventory will also allow you to locate all the equipment placed at your disposal in the house.

A deposit of 800 euros will be asked upon arrival.

After the contradictory establishment of the inventory of the places of exit, this deposit will be refunded to you within a maximum delay of 4 weeks after your departure, deducting, if need be, the sums covering damages and / or damage to the dwelling and the Furniture and objects lining the accommodation caused by the tenant, as well as the loss of keys or objects.

If the cost of damages exceeds 800 euros, a new invoice will be issued and will be sent to you. You will then have 15 days to settle it.

Cancellation by the tenant before arrival in the premises

If you cancel your registration 8 weeks (57 days) before the chosen date, the amount of your stay will be reimbursed subject to a 15 € deduction per person for management fees.

  • Between 56 and 43 days, 25% of the total price will be retained;
  • Between 42 and 29 days, 50% of the total price will be retained;
  • Between 28 and 15 days, 75% of the total price will be retained;
  • Less than 14 days before the start of the stay, it will be retained 100% of the rental price.

Cancellation by owner

If, as a result of a case of force majeure or any other impossibility, the accommodation can not be made available to you, we will of course refund the sums paid.

The balance must be paid 30 days before the start of your stay. The tenant who has not paid the balance on the agreed date is considered as having canceled his stay. The service is then offered again for sale.

The Tourist tax collected by the municipality of Biarritz is payable locally in cash.

Tariff 2017: 0,50 € per person over 18 years and per night.

The key ring is delivered on arrival.

It contains:

  • 1 key from the front door
  • 1 portal key
  • 1 key of the mailbox
  • 1 garage door remote control

We provide linen for 4 people.

  • Bed linen: fitted sheets, flat sheets, pillowcases, matress covers and blankets
  • Towels: towels, terry towels, washcloths, bath mats and hand towels.
  • Household linen: dishcloths and manicure

Over 4 people (and up to 6 people) the supply of linen is charged 18 € / person.

To make your first hours in Chilo Tipi pleasant, a few basic products are provided in small quantities upon arrival: soap, shampoo, toilet paper, liquid soap, dishwashing products, dishwasher table, paper towels, Nespresso dosettes, Tea bags, sugar in sticks, salt and pepper (oil, vinegar and other condiments are not provided).

You will find a welcome gift specially made for you by our partner La Maison Arostèguy is offered for all stays of 4 nights or more.

Panier d'accueil - Chilo Tipi, location saisonnière à Biarritz / © Les petits lézards

Biarritz and the Basque Country are well-stocked with tourist information: books, guides, magazines, leaflets, leaflets …

Do not hesitate to consult it and / or leaf through it as you wish. We nevertheless ask you to take care of it as it will also serve our next guests.

The household is not included in the price of the stay, therefore, at the end of the stay, the places must be returned in the same condition as the arrival. The state of cleanliness of the dwelling at the arrival of the tenant is recorded in the inventory. If the cleaning of the premises or equipment and is not done or is done in an unsatisfactory manner, the household necessary for the restoration will be systematically invoiced and retained on the security deposit.

We supply the product to clean floors, kitchen and sanitary facilities as well as white vinegar and window product.

You have purchased the Cleaning service

The cleaning package does not exempt the tenant from maintaining the accommodation during the rental period. In addition, the Cleaning Package does not include cleaning dishes and pans, refrigerator and oven as well as cleaning appliances. The kitchen must be degreased, cleaned, and stored.

You have not subscribed to the Cleaning service

Would you like to benefit from the Cleaning Package at your departure? No worries, just let us know when you arrive so we organize ourselves.

The cleaning fees is 70 €.

For the comfort of all, it is formally forbidden to smoke inside the house, even by airing the rooms!
Our guests are invited to smoke outside.
For reasons of hygiene and for the welfare of all, our friends pets are not accepted with the exception of registered dogs for blind.

Before leaving, in order to facilitate the arrival of the next tenants, we thank you to ensure:

  • Unfasten the beds and put the bed linen (sheets, pillowcases and mattresses on the bed).
  • Fold the cover (s) and place it on the bed.
  • Place on the floor in the bathroom the towels in the bathroom.
  • Empty and dispose of all garbage.
  • Leave all dishes clean.
  • Switch off or put the heater to a minimum in winter.
  • Turn off the lights (do not forget the outside and the garage).
  • Close windows and doors.
  • Collect papers and possible cigarette butts in front of the housing and in the dead end.
  • Observe the agreed time of departure.